CASE STUDY 1 OF 3 | FOUNDATIONAL FAILURE
Single-rooftop franchise GMC store, small Southeast market
Starting state
Single-rooftop franchise GMC dealer in a market under 30,000 population. Site Health Score in the high 40s. Pre-existing relationship with us via paid media management. Ad spend in the $20K-$40K monthly range. Lead volume flat for 12 months despite traffic growth. The dealer principal had been told "the site is fine" by the platform vendor.
Diagnostic findings
- RED Vehicle schema rendered client-side; not visible to non-JS crawlers including Google Vehicle Listings feed validator. Estimated 5-10% organic VDP traffic loss.
- RED Mobile LCP averaging 4.6 to 5.2 seconds across sampled VDPs (CrUX field data). Mobile INP over 300ms. Quality Score throttling on Search ads.
- AMBER Sitemap.xml fetching 200 OK but 14 percent of listed URLs returning 404 (sold inventory not deindexed).
- AMBER Lead form rendering below the fold on mobile VDPs. CTA hierarchy confused (5 competing CTAs above fold).
- AMBER Google Business Profile complete at 62%; no photo updates in 9 months; review response rate under 40%.
What we did
Phase 1: Vehicle schema deployed via Google Tag Manager (no platform vendor dependency). Sitemap regeneration logic fixed at the platform level. Hero image preloading and third-party tag consolidation. Form moved above fold via the conversion layer. GBP photo cadence and review response workflow deployed.
Phase 2: 60-day post-launch monitoring. Iterative refinement on the conversion layer.
Outcome (24 months)
+30% to +50%
Form submissions in the first 90 days
Significant
Year-over-year unit sales growth
Substantial
Improvement in Site Health Score
Top tier
Within their OEM nationally
What this teaches
Foundational fixes compound. A site that wins on schema, speed, sitemap hygiene, and conversion architecture wins on every downstream metric. This dealer was not failing because of a bad website. They were failing because nobody had ever run a comprehensive diagnostic on the work the platform vendor and their agency had collectively delivered. The work to fix it was specific and surgical, not a redesign.